The Folger Shakespeare Library is a unique institution with a mission combining scholarly research, performing arts, and education. The historic building houses countless rare and delicate books and artifacts, including one of the few remaining first folios of Shakespeare’s work, dating to 1623. The visitor experience plan was developed to address numerous issues of the aging building. Foremost among these concerns was accessibility, given that the facility regularly hosts large events and theater performances and had no accessible public entry. Additionally, the need for environmental controls in both exhibit and curatorial spaces was a key challenge.