Architecture  |  Planning  |  Experience Design


Located in Boston’s Leather District next to South Station, is a creative design practice serving clients throughout New England. We undertake planning and design assignments at scales ranging from large transportation centers and institutional buildings to mid-sized renovation, expansion, and experience design projects. Our focus areas include:

  • Waterfronts 
  • Infrastructure
  • Academic Facilities
  • Transportation Facilities 
  • Cultural Facilities
  • Strategic Planning
  • Wayfinding Systems

Drawing on innovation techniques from other creative industries, has developed a unique Outcome Mapping methodology called Outcome-Drive design. ODd is an effective end-to-end framework for improving client and stakeholder communications and defining shared success metrics. Our methodology has proven to be highly effective at:

  • Engaging diverse stakeholder perspectives in the design and planning process
  • Identifying stakeholders’ distinct desired outcomes
  • Enabling group decision-making
  • Equipping project participants with a process for maximizing project potential
  • Providing the key insights needed to create truly responsive design solutions
  • Evaluating and comparing alternate design solutions


Lian Davis


Leonard Bertaux

Principal Emeritus

SERVICES has built a unique design and planning process that engages project stakeholders and facilitates decision making using our Outcome-Driven design (ODd) methodology. We find that stakeholder groups often begin the process with pre-conceived design solutions and have missed an opportunity to define their desired outcomes. Desired outcomes are future conditions that stakeholders define as critical facets of success. Capturing and re-framing diverse stakeholder perspectives as desired outcomes provides key insights for designing responsive and innovative solutions. ODd has become a critical tool on projects encompassing architecture, visitor experience design, system-wide wayfinding design, capital project planning, asset assessment, and campus feasibility studies.  


Facility Programming
Architectural Design
Interior Design & Space Programming
Customer/Visitor Experience Design
Marine Environment Design
Resiliency & Sustainable Design
Wayfinding Systems Design
Graphic Design
Restoration/Renovation/Adaptive Reuse


Facility Master Planning
Campus Master Planning
Capital Campaign Planning
Feasibility Studies

Construction Phase Services

Contractor Selection Assistance
Owner Representation
Construction Administration
LEED Implementation Administration
Post Occupancy Evaluation


Computer Renderings and Visualizations
Physical models
Cost Modeling/Cost Estimating
Energy Modeling
Life Cycle Cost Estimating



Bergen County, Hackensack, NJ
Brooklyn Sports Foundation, Brooklyn, NY
Capron Park Zoo, Attleboro, MA
Emerson College, Boston, MA
Hillsborough County, Nashua, NH
New England Aquarium, Boston, MA
Town of Arlington, MA
Town of Stoneham, MA
United States Navy, Brooklyn, NY
Zoo New England, Boston, MA


Avison Young, Boston, MA
Brookfield Financial Properties, New York, NY
Brookline Savings Bank, Brookline, MA
Centerplate, Stamford, CT
Erieview Convention Center, Cleveland, OH
TAMS Professional Offices, Boston, MA
United States Postal Service, Brockton, MA
United States State Department, Ottawa, Canada
Windsor Associates, Boston, MA


Boston College, Boston, MA
Boston Public Facilities Department, Boston MA
Brooklyn Sports Foundation, Brooklyn, NY.
Cape Cod Community College, Barnstable, MA
Carnegie Mellon University, Pittsburgh, PA
Carroll School for the Blind, Newton, MA
City of Amesbury, MA
City of Nashua, NH
City of Worcester, MA
Dartmouth Medical School, Lebanon, NH
Dartmouth-Hitchcock Medical Center, Lebanon, NH
DCAMM, Commonwealth of Massachusetts
Emerson College, Boston, MA
Emmanuel College, Boston, MA
Fitchburg State University, Fitchburg, MA
Harvard University, Cambridge, MA
Holyoke Community College, Holyoke, MA
Iron Workers Local 7, Boston, MA
Massachusetts Institute of Technology, Cambridge, MA
Massachusetts Maritime Academy, Buzzards Bay, MA
Massasoit Community College, Brockton, Canton, MA
Museum of Fine Arts, Boston, MA
Salem State University, Salem, MA
Temple University, Philadelphia, PA
Town of Lexington, MA
Town of Needham, MA
Town of Royalston, MA
Town of Wareham, MA
University Cork College, Cork, Ireland
University of Massachusetts Building Authority, Boston, MA
University of Massachusetts Amherst, Amherst, MA
University of Massachusetts Lowell, Lowell, MA
University of Massachusetts Medical School, Worcester, MA

Transportation & Infrastructure

Albany Airport Authority, Albany, NY
Alstom, Bloomfield, CT
Auburn/Lewiston, ME
Barletta Construction Canton, MA
City of Bridgeport, CT
City of Elmira, NY
City of Malden, MA
City of Rochester, NY
Cleveland Regional Transportation Authority
Connecticut Department of Transportation
First Group America, Cincinnati, OH
Greater Bridgeport Transportation Authority, Bridgeport, CT
JAMS, Boston, MA
Lowell Regional Transit Authority
Maine Department of Transportation
Massachusetts Bay Transportation Authority, Boston, MA
Massachusetts Highway Department
Massachusetts Port Authority
Massachusetts Turnpike Authority
Pfizer, Andover, MA
Rhode Island Department of Transportation
Rhode Island Public Transportation Authority
Rochester-Genesee Regional Transportation Authority, Rochester, NY
St. Clair County, IL
Steamship Authority, Woods Hole, MA
Tweed-New Haven Airport, New Haven, CT
Waldron Engineering, Exeter, NH
Woods Hole, Martha’s Vineyard and Nantucket Steamship Authority, Falmouth, MA


Carnegie Mellon University, Pittsburgh, PA
City of Bridgeport, CT City of Malden, MA.
City of Nashua, NH
Falmouth Housing Authority, Falmouth, MA
First Realty Management
Fuller Real Estate, Boston, MA
Gunwyn Development Boston, MA
Naval War College, Newport, RI



Bridgeport Intermodal Transportation Center
Design Excellence Award Boston Society of Architects 2008

Airport Blue Line MBTA Station
ACEC Award
[Bertaux with Wallace Floyd] 2005

Boston Harbor Islands Pavilion Competition
Honorable Mention
[Iwerks with Shepley Bulfinch] 2005

Carnegie Mellon University East Campus Project
Boston Society of Architects Award for Excellence in Architecture
[Iwerks with TAMS Architecture in Association with Dennis & Clark] 1990

Progressive Architecture Citation for Urban Design
[Iwerks with TAMS Architecture in Association with Dennis & Clark] 1989

Carnegie Mellon University Architectural + Campus Planning Competition
1st Place Design Award
[Iwerks with TAMS Architecture in Association with Dennis & Clark] 1987

Church Court Condominiums
Progressive Architecture Award
[Bertaux with Graham Gund] 1984

City View Elementary School
Boston Society of Architects Honor Award for Design Excellence
[Iwerks with TAMS Architecture] 1992

Deutsch House
Architectural Record Houses Award
[Bertaux with Graham Gund] 1983

EOCD State Housing Competition
Merit Award, Agawam, MA
[Iwerks with TAMS Architecture] 1983

Logan Airport Fire Rescue Headquarters
Boston Society of Architects Honor Award for Design Excellence
[Bertaux with Wallace Floyd] 1994

Malden Center MBTA Station
Boston Society of Architects Merit Award for Design
[Iwerks with TAMS Architecture] 1992

Program for a Juvenile Service Center
Progressive Architecture Award for Applied Research
[Iwerks with Sullivan Farbstein Associates] 1977

North Station Intermodal Transportation Center, Boston, MA
ACEC Award
[Bertaux with Wallace Floyd] 2001

Robbins Memorial Library, Arlington, MA
AGC Award
[Bertaux with Wallace Floyd] 1992

School House Condominiums
Architectural Record Interiors Award
[Bertaux with Graham Gund] 1982

Storrow Terrace
Boston Visions A National Design Competition Special Mention
[Iwerks with Fred Koetter] 1989

Venice Biennale Exhibition
[Iwerks with Fred Koetter] 1979

Teaticket Elderly Housing
Boston Society of Architects – Citation for Design Excellence
[Iwerks with TAMS Architecture] 1988

Ventilation Building No. 7
City of Boston/Boston Society of Architects
Harleston Parker Award for the “Most Beautiful Building in Boston”
[Iwerks with TAMS Architecture] 1999

American Institute of Architects Honor Award for Design Excellence
[Iwerks with TAMS Architecture] 1998

American Institute of Architects New England Award of Merit
[Iwerks with TAMS Architecture] 1998

Boston Society of Architects Honor Award for Design Excellence
[Iwerks with TAMS Architecture] 1997

Publications / Articles

Brick Article
Boston: Home of the Bean and the Brick,” Iwerks article on brick, Architecture Boston Magazine,MA, Winter 2000.

Carnegie Mellon University East Campus Project
Coherence Regained” – Carnegie Mellon University East Campus Project, Progressive Architecture magazine, October 1991

City View Elementary School
City View Elementary School in Progressive Architecture Plans: A topological Survey of Schools, March 1992

Educational Spaces
Educational Spaces, Volume 1: A Pictorial Review of Significant Spaces, featured projects: City View Magnet School, Mount Pleasant Elementary School, Royalston Elementary School, 1998.

Establishing a Threshold – Iwerks/Axelrod TAMS’ New England Architects” – Exhibition of 12 emerging architectural practices in; shown: Bank of Boston, 1985; Harvard Graduate School of Design, 1986

Malden Center MBTA Station Headhouse/Pedestrian Overpass
A Lesson in Tectonics” – Progressive Architecture magazine, Special Issue: Uses of Steel, July 1987 Interview
An interview with Chris Iwerks on the formation of Bertaux + Iwerks Architects –

Mount Pleasant Elementary School
Article in Progressive Architecture magazine, August 1990

TAMS/New England Offices
Article in Architecture magazine on interior design of firm’s New England Offices, July 1986

School Portfolio
International Architecture Yearbook No. 4, featured projects: Royalston Elementary School, Royalston, MA & Vent Building 7, Boston, MA

Ventilation Building No. 8
Boston’s Mystery Landmarks, Vent Building 8 at North Station – Article in Boston Globe on several familiar yet mysterious Boston Landmarks, 2005

Ventilation Building No. 7
The Most Beautiful Building in Boston – J. Harleston Parker and His Medal” – Article in Architecture Boston, Spring 2000 featuring Vent Building 7

International Year Book of Award-Winning Architecture 1998/1999 for Vent Building No. 7/Ted Williams Tunnel, Boston, MA

Machine for Air Handling Celebrates its Mechanical Nature”– Article in Architectural Record magazine on Vent Building 7, February 1998

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